09:30 - 17:30  |  KINGS PLACE, LONDON

#AppCommerce 2019 is a must attend event for those retailers and brands interested in the rapidly evolving world of retail and the integral role that mobile apps can play.

The event will bring together leaders in commerce, industry experts and innovative minds, with best practice on app success, thought provoking case studies, along with Q&As with leading retailers.

Keynote speaker

Martin Newman

Author, The Customer Experience Champion
Founder, The Customer First Group

Agenda

09:30 – 17:30

*Agenda is subject to change

Tickets

Already have a VIP code?

Are you a retailer?

Not a retailer?

Directions to Kings Place

King’s Cross St. Pancras and Euston are thenearest mainline railway stations. Eurostartravellers arrive at St Pancras International.

Train

Tube

The nearest tube station is King’s Cross 
St. Pancras, on the Circle, Metropolitan, Hammersmith & City, Piccadilly, Northern andVictoria lines.

#AppCommerce Advisors

Group General Manager,  Ecommerce 
Cotton On

Brendan Sweeney

Kenneth Chan

Jennifer Roebuck

Chief Marketing Officer
Feelunique

CEO & Co-founder
Tobi

Past attendees include

Sponsors

For sponsorship opportunities, please contact events@poqcommerce.com.

Contact us

UK

3 Finsbury Avenue

London

EC2M 2PA

Tel: +44 (0) 203 794 4120

USA

For more information about #AppCommerce 2019 please contact our events team by email - 
events@poqcommerce.com

4th Floor

609 Greenwich Street

New York

NY, 10014

Tel: +1 (347) 352 8095

09:30 - 17:30  |  KINGS PLACE, LONDON

09:30 - 17:30
KINGS PLACE, LONDON

09:30 - 17:30
KINGS PLACE, LONDON

#AppCommerce 2019 is a must attend event for those retailers and brands interested in the rapidly evolving world of retail and the integral role that mobile apps can play.

The event will bring together leaders in commerce, industry experts and innovative minds, with best practice on app success, thought provoking case studies, along with Q&As with leading retailers.

Media Partners

Sydney Smith

Product Owner, Mobile Apps 
YOOX NET-A-PORTER

Other speakers

Brendan Sweeney

Kristina Walcker-Mayer

Group General Manager, Ecommerce
Cotton On

Product Leader, Loyalty Zalando

Jackie Karmel

Head of UK Retail
Stripe

Co-founder & CEO
Poq

Øyvind Henriksen

More to be announced

Adam Davis

Head of SCA Partnerships 
Stripe

Senior Growth Manager
Yodel Mobile

Martin is the author of the bestselling book, 100 Practical Ways to Improve Customer Experience. As keynote speaker, he will draw on his 37 years experience in multichannel retail operations from Harrods, Burberry and Ted Baker to give insights about; leveraging technology to become truly customer-centric, evolving the store to deliver the experience customers expect and building customer lifetime value through engagement. 
Finishing with a clear perspective of the skills, structure and technology required to deliver a cutting-edge service in a competitive multichannel world.

Rishan Weerakoon

AM

Registration + breakfast

Opening Keynotes

State of Mobile in Retail 2019, App Annie 
 The Building Blocks to a Winning App Commerce Strategy, Poq
Optimising Payments for Strong Customer Authentication (SCA), Stripe 

Panel + Case Study Sessions

Panel: Customer Loyalty in the age of App Commerce
Case Study: Klarna & Yours Clothing

PM

Workshops
Preparing for Peak, Poq
An Intro to App Marketing, Yodel Mobile 
How to Create an Impact with App Design, Poq

Panel + Q&A Sessions
Panel: App to Drive Greater Customer Engagement
Fireside Chat: Using Apps to Drive the Omnichannel Experience, Cotton On

Closing Keynote

Taking Customer Centricity to the Next Level
Martin Newman
Founder & Author, The Customer First Group

'Appy Hour

Interested in speaking at #AppCommerce 2020?
C
ontact events@poqcommerce.com

Head of Product
Poq

Balint Szeplaki

Neil Sansom

Multichannel Ecommerce Consultant 
Yours Clothing

Erekle Tokhosasahvili

Ecommerce Leader
App Annie

Head of UK Retail
Stripe

Jackie Karmel

Simon Lilly

Head of Digital
Neal's Yard Remedies

Who will be there: