09:30 - 17:30  |  KINGS PLACE, LONDON

#AppCommerce 2019 is a must attend event for those retailers and brands interested in the rapidly evolving world of retail and the integral role that mobile apps can play.

The event will bring together leaders in commerce, industry experts and innovative minds, with best practice on app success, thought provoking case studies, along with Q&As with leading retailers.

Keynote speaker

Martin Newman

Author, The Customer Experience Champion
Founder, The Customer First Group

Agenda

09:30 – 17:30

Tickets

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Are you a retailer?

Not a retailer?

Directions to Kings Place

King’s Cross St. Pancras and Euston are thenearest mainline railway stations. Eurostartravellers arrive at St Pancras International.

Train

Tube

The nearest tube station is King’s Cross 
St. Pancras, on the Circle, Metropolitan, Hammersmith & City, Piccadilly, Northern andVictoria lines.

#AppCommerce Advisors

Group General Manager,  Ecommerce 
Cotton On

Brendan Sweeney

Kenneth Chan

Jennifer Roebuck

Chief Marketing Officer
Feelunique

CEO & Co-founder
Tobi

Past attendees include

Sponsors

For sponsorship opportunities, please contact events@poqcommerce.com.

Contact us

UK

3 Finsbury Avenue

London

EC2M 2PA

Tel: +44 (0) 203 794 4120

USA

For more information about #AppCommerce 2019 please contact our events team by email - 
events@poqcommerce.com

4th Floor

609 Greenwich Street

New York

NY, 10014

Tel: +1 (347) 352 8095

09:30 - 17:30  |  KINGS PLACE, LONDON

09:30 - 17:30
KINGS PLACE, LONDON

09:30 - 17:30
KINGS PLACE, LONDON

#AppCommerce 2019 is a must attend event for those retailers and brands interested in the rapidly evolving world of retail and the integral role that mobile apps can play.

The event will bring together leaders in commerce, industry experts and innovative minds, with best practice on app success, thought provoking case studies, along with Q&As with leading retailers.

Media Partners

Sydney Smith

Product Owner, Mobile Apps 
YOOX NET-A-PORTER

Other speakers

Brendan Sweeney

Kristina Walcker-Mayer

Group General Manager, Ecommerce
Cotton On

Product Leader, Loyalty Zalando

Jackie Karmel

Head of UK Retail
Stripe

Co-founder & CEO
Poq

Øyvind Henriksen

Adam Davies

Head of SCA Partnerships 
Stripe

Senior Growth Manager
Yodel Mobile

Martin is the author of the bestselling book, 100 Practical Ways to Improve Customer Experience. As keynote speaker, he will draw on his 37 years experience in multichannel retail operations from Harrods, Burberry and Ted Baker to give insights about; leveraging technology to become truly customer-centric, evolving the store to deliver the experience customers expect and building customer lifetime value through engagement. 
Finishing with a clear perspective of the skills, structure and technology required to deliver a cutting-edge service in a competitive multichannel world.

Rishan Weerakoon

Registration & Refreshments


Welcome to #AppCommerce 2019
Mike Hann, Co-founder & President, Poq


The State of Mobile in Retail
Erekle Tokhosashvili, Ecommerce Leader, App Annie


The Building Blocks to a Winning App Commerce Strategy
Oyvind Henriksen, Co-founder & CEO, Poq
Balint Szeplaki, Head of Product, Poq


Maximise your app: The Channel for Loyalty

Panelists: 

  • Kristina Walcker-Mayer, Product Leader, Loyalty, Zalando
  • Simon Lilly, Head of Digital, Neal’s Yard Remedies
  • Mark Leach, Managing Director, User Conversion
  • Chloe Smith, Digital Development Manager, Quiz Clothing

Moderator:

  • Michael Langguth, Co-founder & COO, Poq

Morning Break


Optimising Payments for Strong Customer Authentication (SCA)
Adam Davies, Head of SCA Partnerships, Stripe
Jackie Karmel, Head of UK Retail, Stripe

PM

Yours Clothing and Klarna: Winning in Retail by Delivering the Best Customer Experience
Neil Sansom, Multichannel Ecommerce Consultant, Yours Clothing
Victoria Watmough, Commercial Director, Klarna


 Lunch


How App Winners are Driving Engagement

Panelists: 

  • Alex Timlin, VP Ecommerce & Retail, Emarsys
  • Sydney Smith, Product Owner, Mobile Apps, YOOX NET-A-PORTER
  • Fintan Gillespie, Head of Client Partnerships, Snap Inc

Moderator:

  • Michael Langguth, Co-founder & COO, Poq

Afternoon Breakout Sessions

  1. An Intro to App Marketing
    Rishan Weerakoon, Senior Growth Manager, Yodel Mobile
  2. How to Create an Impact with App Design
    Kate Glynn, UX/UI Designer, 
    Poq

    Maristella Agazzi, UX/UI Designer, Poq
  3. Preparing for Peak
    Jay Johnston, CTO, 
    Poq

Using an App to Drive the Omnichannel Experience

A fireside chat with: 

  • Brendan Sweeney, Group General Manager, Ecommerce, Cotton On

Moderator:

  • Mike Hann, Co-founder & President, Poq

Closing Keynote: Taking Customer Centricity to the Next Level
Martin Newman, Author, The Customer Experience Champion, Founder, The Customer First Group


Closing Remarks


'Appy Hour 

AM

Head of Product
Poq

Balint Szeplaki

Neil Sansom

Multichannel Ecommerce Consultant 
Yours Clothing

Erekle Tokhosasahvili

Ecommerce Leader
App Annie

Head of UK Retail
Stripe

Jackie Karmel

Simon Lilly

Head of Digital
Neal's Yard Remedies

Who will be there:

Simon Lilly

Head of Digital
Neal's Yard Remedies

Fintan Gillespie

Head of Client Partnerships
Snap Inc

Alex Timlin

VP Ecommerce & Retail
Emarsys

BE IN FOR A CHANCE OF WINNING A PRIZE AT #APPCOMMECRE!

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