BlogVideo
Aug 06, 2019 | By poq

Taking Customer Centricity to the Next Level


Taking Customer Centricity to the Next Level
Video

Watch customer experience expert, Martin Newman, discuss how retailers need to step up and make their retail strategies truly customer-centric in order to survive.

Martin Newman is the author of the bestselling book, 100 Practical Ways to Improve Customer Experience. Martin draws on his 37 years experience in multichannel retail operations from Harrods, Burberry and Ted Baker to give insights about; leveraging technology to become truly customer-centric and evolving the store to deliver the experience customers expect and building customer lifetime value through engagement.

 

Complete the form to watch Martin’s impactful and eye-opening keynote.

More posts

The Year of App Commerce
Blog
Jan 18, 2021

The Year of App Commerce

Last year’s global disruption confirmed 2020 as the Year of Mobile. This ubiquity presents retailers with a unique opportunity to differentiate themselves through app commerce, says Helen Slaven, Poq Chief Revenue Officer...
Read more
Poq and Appsflyer partnership
NewsPartners
Jan 14, 2021

Poq Partners with AppsFlyer to Power More Effective Data-Driven App Commerce Decision Making

Marketing analytics and attribution specialist integrates with leading app commerce software platform to help retailers unlock the power of mobile campaign data.
Read more
Poq Appoints Jay Johnston as New Chief Executive Officer
BlogNews
Jan 08, 2021

Poq Appoints Jay Johnston as New Chief Executive Officer

We are pleased to announce the promotion of our Chief Technology Officer to Chief Executive Officer in order to drive the business forward in its next phase of growth.
Read more