Taking Customer Centricity to the Next Level
Watch customer experience expert, Martin Newman, discuss how retailers need to step up and make their retail strategies truly customer-centric in order to survive.
Martin Newman is the author of the bestselling book, 100 Practical Ways to Improve Customer Experience. Martin draws on his 37 years experience in multichannel retail operations from Harrods, Burberry and Ted Baker to give insights about; leveraging technology to become truly customer-centric and evolving the store to deliver the experience customers expect and building customer lifetime value through engagement.
Complete the form to watch Martin’s impactful and eye-opening keynote.